Most of the company’s employees are guest-facing, without consistent access to a computer. The Feather Falls Casino, Lodge and Brewing Co., remained opened during the storm that led to the Oroville Dam flooding. Rhonda Turner, Human Resources Director, made it her mission to find a communications management tool that successfully engaged employees while facilitating effective communication during an emergency situation. The events of the Oroville Dam emergency made it clear that Feather Falls Casino needed to improve on the company’s crisis communications strategy––and they needed the right technology to do so. Oroville Dam Disaster Reveals Crisis Communications Management Gaps Despite a burned fiber optic cable, which led to a brief period of loss of internet connectivity, “Beekeeper remains the best way for us to communicate with our employees,” says Rhonda Turner, Director of Human Resources at Feather Falls Casino.

Feather Falls Casino management had no workforce-wide way to assess whether or not employees needed assistance, as there was also no unified crisis communication plan in place.įast forward to today, where Beekeeper has again been put to the test during a challenging situation during the Camp Fire, a substantial wildfire near the property in Butte County, CA.

Those evacuated included some of the 520 employees of the Feather Falls Casino, Lodge & Brewing Co.ĭuring the Oroville Dam crisis, property managers had no way to communicate with staff, a large portion of which don’t have a dedicated email address for work. During historic heavy rainfall in February of 2017, the main and emergency spillways of California’s Oroville Dam experienced extensive damage, resulting in the evacuation of more than 180,000 people living downstream along the Feather River there.

Feather falls casino oroville ca